Terms of Service
These Terms of Service ("Terms") form a binding agreement between Infomaze Sphere LLP ("Infomaze," "we," "us") and the entity that subscribes to the hrPLANR platform ("Customer," "you"). By creating an account, purchasing a subscription, or using the Service, you agree to these Terms.
These Terms cover the contract between Infomaze and the Customer. The processing of personal data is governed by our DPA, which forms part of these Terms.
Definitions
| Agreement | These Terms together with any Order Form, Statement of Work, the DPA, and the Service-specific terms incorporated by reference. |
|---|---|
| Customer Data | Data submitted by Customer to the Service, including employee data, payroll data, and documents. |
| Authorised Users | Customer's employees, contractors, or agents authorised by Customer to access the Service. |
| Service | The hrPLANR platform — the modules subscribed to by Customer, the mobile and web apps, APIs, and supporting services. |
| Order Form | An ordering document specifying the plan, quantities, fees, and term. |
| Subscription Term | The period for which Customer has paid for access to the Service. |
| Plan | Free, Starter, Growth, or Enterprise — as defined on hrplanr.com/pricing or in the Order Form. |
Service and access
2.1 Grant of access
Subject to these Terms and payment of applicable fees, Infomaze grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term, for Customer's internal business operations.
2.2 Authorised Users
Customer is responsible for: (a) ensuring Authorised Users comply with these Terms; (b) maintaining the confidentiality of credentials; (c) all activities under Authorised User accounts; (d) notifying Infomaze immediately of any unauthorised access.
2.3 Plan changes
Customer may upgrade plans at any time; charges are pro-rated. Downgrades take effect at the next billing cycle. Customer is responsible for any data export needed before features become unavailable due to a downgrade.
2.4 Beta features
From time to time we may offer beta or preview features. These are provided "as is" without warranties. We may modify or discontinue beta features without notice.
Customer responsibilities
Customer agrees to:
- Provide accurate, current information for billing and contact purposes
- Use the Service in compliance with all applicable laws — including the Income Tax Act, EPF Act, ESI Act, Payment of Gratuity Act, Shops & Establishments Acts of relevant states, POSH Act, DPDP Act, and any other applicable statutes
- Be the Data Fiduciary for personal data of Customer's employees processed in the Service; obtain necessary consents from data principals; respond to data principal rights requests in the first instance
- Configure the Service appropriately for Customer's business — including leave policies, payroll structures, statutory deductions, and document retention
- Not use the Service for any unlawful, harmful, or fraudulent purpose
- Not reverse engineer, decompile, or attempt to extract source code or training data from the Service
- Not use the Service to send unsolicited communications, transmit malware, or infringe third-party rights
- Not exceed reasonable API rate limits or attempt to circumvent technical access controls
Fees and payment
4.1 Fees
Customer agrees to pay all fees specified in the Order Form or on the pricing page (hrplanr.com/pricing) for the chosen Plan. Fees are exclusive of applicable taxes (GST), which Customer will pay.
4.2 Billing cycle
Subscriptions are billed monthly or annually in advance, as elected on the Order Form. Annual plans benefit from a discount as published on the pricing page.
4.3 Invoicing and payment
Invoices are issued in advance for each billing period and are due within 15 days of issue. Payments via NEFT, IMPS, RTGS, UPI, or credit card. International payments via wire transfer.
4.4 Late payment
Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by Indian law, whichever is lower. We may suspend access to the Service for accounts overdue by more than 30 days, with prior written notice.
4.5 Free Plan and trials
The Free Plan and trial subscriptions are provided at no cost. Infomaze reserves the right to modify or discontinue the Free Plan or trial offer at any time. Storage, employee count, and feature limits for the Free Plan are as published on the pricing page.
4.6 Refunds
Subscription fees are non-refundable, except where required by Indian consumer protection law or as expressly stated in these Terms.
4.7 GST
All invoices include GST at the prevailing rate. Customer's GSTIN must be provided for tax invoice issuance.
Customer Data
5.1 Ownership
Customer retains all rights, title, and interest in Customer Data. Infomaze does not claim ownership of Customer Data.
5.2 Licence to operate the Service
Customer grants Infomaze a limited, worldwide licence to host, copy, transmit, display, and process Customer Data solely to provide the Service to Customer.
5.3 Data processing
The processing of personal data within Customer Data is governed by our DPA, which forms part of this Agreement. The DPA reflects DPDP Act 2023 requirements and the parties' respective roles.
5.4 Data export
Customer may export Customer Data at any time during the Subscription Term via the Service's export features. On termination, Customer has a 30-day grace period to export Customer Data, after which data is deleted as described in the DPA.
5.5 AI use
Customer Data is not used to train AI models. We process Customer Data through AI only to provide AI features Customer has enabled (e.g., resume parsing, payroll anomaly detection). See our AI capabilities page and DPA for details.
Intellectual property
6.1 Our IP
Infomaze and its licensors retain all rights, title, and interest in the Service — including the software, designs, trademarks, documentation, and any improvements. Nothing in these Terms grants Customer any IP rights in the Service except the licence to use it during the Subscription Term.
6.2 Customer feedback
If Customer provides feedback, suggestions, or feature requests, Customer grants Infomaze a perpetual, royalty-free, irrevocable licence to use such feedback to improve the Service.
6.3 Trademarks
"hrPLANR," the hrPLANR logo, and related marks are trademarks of Infomaze Sphere LLP. Customer may not use these without our prior written consent except to identify the Customer's use of the Service.
Confidentiality
Each party may receive confidential information of the other in connection with this Agreement ("Confidential Information"). Each party agrees to:
- Use Confidential Information only to perform under this Agreement
- Protect Confidential Information with the same degree of care it uses for its own confidential information, but not less than reasonable care
- Not disclose Confidential Information to third parties except to employees, advisors, or sub-processors with a need to know and bound by equivalent obligations
Confidential Information does not include information that: (a) is or becomes public through no fault of the receiving party; (b) was rightfully known before disclosure; (c) is independently developed without reference to Confidential Information; (d) must be disclosed by law (with prior notice where lawful).
Confidentiality obligations survive termination of this Agreement for three (3) years; trade secrets survive indefinitely.
Service levels and support
8.1 Uptime commitment
Infomaze targets 99.5% uptime for paid plans (Starter, Growth) and 99.9% uptime for Enterprise, measured monthly, excluding scheduled maintenance.
8.2 Scheduled maintenance
Scheduled maintenance is performed during off-peak hours (typically Sunday 02:00–04:00 IST) and announced at least 48 hours in advance via the status page (status.hrplanr.com) and email.
8.3 Service credits
If monthly uptime falls below the committed level, Customer is entitled to service credits as follows:
| Uptime | Service credit (% of monthly fee) |
|---|---|
| < 99.5% but ≥ 99.0% | 10% |
| < 99.0% but ≥ 95.0% | 25% |
| < 95.0% | 50% |
Service credits are Customer's sole and exclusive remedy for uptime shortfalls. Customer must claim credits within 30 days of the affected month.
8.4 Support
Support is provided as described on the pricing page for each Plan. Enterprise support includes a designated customer success manager and priority response times.
Warranties and disclaimers
9.1 Limited warranty
Infomaze warrants that the Service will perform materially in accordance with its documentation. Customer's exclusive remedy for breach of this warranty is for Infomaze to use commercially reasonable efforts to correct the defect or, if unable to do so, to refund prepaid fees for the affected period.
9.2 Disclaimer
EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFOMAZE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
9.3 AI outputs
AI features are designed to assist, not to replace, human judgment. Customer is responsible for reviewing AI outputs (anomaly flags, fit scores, attrition risk scores, parsed data) before acting on them. Infomaze does not warrant the accuracy of AI outputs.
9.4 Statutory compliance
The Service is designed to help Customer comply with Indian employment, tax, and data protection laws. Infomaze is not Customer's legal or tax advisor. Customer is responsible for confirming the Service's outputs match Customer's statutory obligations.
Limitation of liability
10.1 Cap on direct damages
EXCEPT FOR EXCLUDED CLAIMS (BELOW), EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER TO INFOMAZE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.2 Indirect damages
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA (BEYOND OUR EXPRESS DATA OBLIGATIONS), OR BUSINESS INTERRUPTION — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.3 Excluded claims
The limits in this section do not apply to: (a) breaches of confidentiality; (b) indemnification obligations; (c) Customer's payment obligations; (d) Customer's misuse of the Service; (e) liability that cannot be limited under applicable law.
Indemnification
11.1 By Infomaze
Infomaze will defend Customer against third-party claims that the Service, as provided by Infomaze and used by Customer in accordance with this Agreement, infringes Indian intellectual property rights, and will pay damages finally awarded by a court of competent jurisdiction.
11.2 By Customer
Customer will defend Infomaze against third-party claims arising from: (a) Customer's misuse of the Service; (b) Customer Data; (c) Customer's violation of applicable laws; (d) Customer's breach of these Terms or the DPA.
11.3 Process
The indemnified party must: (a) promptly notify the indemnifying party of the claim; (b) give sole control of the defence and settlement; (c) provide reasonable assistance.
Term and termination
12.1 Term
This Agreement begins when Customer first accepts these Terms and continues until terminated as described below.
12.2 Termination for convenience
Customer may terminate the Subscription at any time by cancelling from the account settings. Cancellation takes effect at the end of the current billing period. Prepaid fees for unused periods are not refunded except where required by law.
12.3 Termination for cause
Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches and fails to cure within 30 days of written notice; (b) becomes insolvent or files for bankruptcy.
12.4 Effect of termination
Upon termination: (a) Customer's right to use the Service ends; (b) Customer has 30 days to export Customer Data; (c) Infomaze deletes Customer Data within 90 days per the DPA (subject to statutory retention obligations); (d) any unpaid fees become immediately due; (e) provisions that by their nature survive termination (IP, confidentiality, indemnification, limitation of liability) continue.
Governing law and disputes
13.1 Governing law
This Agreement is governed by the laws of India, without regard to its conflict-of-laws principles.
13.2 Jurisdiction
Subject to the arbitration clause below, the courts of Bengaluru, Karnataka, India have exclusive jurisdiction over any disputes arising from this Agreement.
13.3 Arbitration
Any dispute arising out of or in connection with this Agreement, including its existence, validity, or termination, will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Bengaluru. The arbitration is conducted by a sole arbitrator appointed by mutual agreement, or failing that, in accordance with the Act. The language is English. The arbitral award is final and binding.
13.4 Equitable relief
Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.
General provisions
14.1 Entire agreement
These Terms (together with the DPA, Privacy Policy, Cookie Policy, and any Order Form) constitute the entire agreement between the parties on this subject.
14.2 Updates to these Terms
Infomaze may update these Terms from time to time. Material changes will be communicated to Customer at least 30 days in advance. Continued use after the effective date constitutes acceptance.
14.3 Assignment
Neither party may assign this Agreement without the other's prior written consent, except: (a) to an affiliate; (b) in connection with a merger, acquisition, or sale of substantially all assets, with notice to the other party.
14.4 Notices
Notices to Infomaze: legal@hrplanr.com with copy to [REGISTERED ADDRESS]. Notices to Customer: the email address on the account.
14.5 Force majeure
Neither party is liable for delays or failures due to causes beyond reasonable control — including natural disasters, war, terrorism, riots, government acts, network failures, or pandemics.
14.6 Severability
If any provision is held unenforceable, the rest remain in effect.
14.7 No waiver
Failure to enforce any provision is not a waiver of the right to enforce it later.
14.8 Relationship
The parties are independent contractors. Nothing creates a partnership, joint venture, or agency relationship.
14.9 Contact
Questions about these Terms: legal@hrplanr.com.