Answers to 37 common questions.

hrPLANR is a workforce operations platform for Indian businesses. It combines HR, payroll, compliance, attendance, leave, recruitment, onboarding, offboarding, and employee self-service in a single product with AI woven through every solution. It's built specifically for Indian statutory complexity — PF, ESI, PT, gratuity, Form 12BB, Form 16, and DPDP Act compliance.

Indian companies from 10 employees to 5,000+. The Free plan covers up to 10 employees, Starter is for SMBs, Growth covers most mid-market, and Enterprise is for larger organizations or those needing SSO, custom AI, and dedicated support. See pricing for the full breakdown.

Three differentiators we're betting on: AI is built in, not bolted on (every module has native AI capabilities, not an add-on chatbot); honest about what's beta vs production (we mark features by maturity level — see the AI capabilities page); and India-first (PT for every state, sandwich leave handling, F&F with gratuity formulas, Aadhaar handling per UIDAI guidelines).

Infomaze Sphere LLP, the entity behind hrPLANR, is registered in India and headquartered in Bengaluru. Our infrastructure runs in AWS Mumbai and Hyderabad. See About.

Four plans: Free (₹0, up to 10 employees), Starter (₹49/employee/month), Growth (₹99/employee/month), Enterprise (custom). Annual plans save 17%. The Premium AI Pack is ~₹40/employee/month on Growth (included on Enterprise). See full pricing.

Yes. Cancel anytime from your billing dashboard. Monthly plans stop at the end of the current billing cycle. Annual plans are non-refundable but you keep access until the term ends. No exit fees, no contract lock-in for Starter or Growth.

Your account auto-downgrades to the Starter plan with all data retained. We don't auto-charge. You can upgrade, downgrade to Free, or cancel — all from the billing dashboard.

Annual plans save 17%. We have discount programs for early-stage startups (with funding or incubation proof) and registered non-profits. Email sales@hrplanr.com to apply.

All Indian customer invoices include GST at the prevailing rate. Provide your GSTIN at signup or in billing settings for tax invoice issuance. We file our GST returns on time, so your invoice can be claimed as input tax credit.

Yes. Upgrades are pro-rated immediately. Downgrades take effect at the next billing cycle so you don't lose data unexpectedly. If a downgrade would remove access to features you're using, we'll show you what changes before you confirm.

AWS Mumbai (ap-south-1) primary, AWS Hyderabad (ap-south-2) for disaster recovery. All customer data stays in India. No cross-border data transfer. See Security for full data residency details.

Encrypted at rest with AES-256-GCM, in transit with TLS 1.3. Aadhaar numbers are stored as last-4 in the UI; full numbers only used for statutory submissions to UIDAI-authorized endpoints. Access is logged. PAN is stored in full but encrypted column-level.

Yes. We're compliant with India's Digital Personal Data Protection Act, 2023. Customer is Data Fiduciary for employee data; we are Data Processor under the DPA. 72-hour breach notification, defined data principal rights process. See our DPA.

ISO 27001:2022 is in progress. Stage 1 of the audit is complete; target for full certification is Q4 2026. Our auditor name is available on request to Enterprise prospects. See current status.

Not yet — SOC 2 Type II is on our 2027 roadmap. Most India-only buyers don't need this; we'll have it for those who do. If your procurement team requires it before that, email security@hrplanr.com.

Yes — SAML 2.0 and OIDC on the Enterprise plan. Supported IdPs: Okta, OneLogin, Google Workspace, Microsoft Entra. Native auth on all other plans, with MFA available on all plans.

Target 99.5% on Starter and Growth, 99.9% SLA on Enterprise, measured monthly. Service credit ladder for shortfalls is in the Terms of Service. Live status at status.hrplanr.com.

72-hour notification to all affected tenants in accordance with the DPDP Act. Public post-mortem on material incidents within 30 days. See the DPA section on breach notification.

Yes — for Enterprise customers. Our standard DPA covers most cases and applies to all plans. For custom edits, email dpa@hrplanr.com; we sign via DocuSign or Aadhaar e-sign within 5 business days.

Launching Q4 2026. Until then, responsible disclosure at security@hrplanr.com — we acknowledge within 1 business day, triage within 3. Full policy and PGP key on the Security page.

Yes, all Indian states with PT — Karnataka, Maharashtra, West Bengal, Telangana, Andhra Pradesh, Tamil Nadu, Gujarat, Madhya Pradesh, Assam, Bihar, Chhattisgarh, and others. Each state's slabs and frequencies are maintained by us.

For most SMBs on Starter/Growth: self-serve setup in 2-3 hours, fully running within a week. For Enterprise with custom integrations and SSO, plan for 2-4 weeks with a dedicated CSM. We'll send a detailed implementation plan during the demo.

Yes. Many customers run both for one or two payroll cycles before fully switching. We help with the migration — historical data import, mapping employees, validating opening balances for PF, ESI, leave accruals.

Yes. We support imports from Excel/CSV (any HRMS), Zoho People, Keka, GreytHR, and BambooHR. Bring your data; we'll map it to hrPLANR's schema in onboarding. Enterprise customers get a dedicated migration engineer.

You can export everything via API or full data export from your tenant settings. 30-day grace period after subscription end for export. After that, data is deleted from active systems within 90 days; backup copies purged within 35 more days. Statutory retention (Income Tax, etc.) applies as separately required.

Yes. Read-only on Starter, limited write on Growth, full read-write on Enterprise. REST + webhooks. OpenAPI 3.1 spec, rate limited per plan. Docs at developers.hrplanr.com.

Most workflows have configurable settings — leave types, approval chains, payroll components, statutory deduction overrides. Full custom workflows (rules engine + approvals) are an Enterprise feature. Available Q3 2026; in beta with select customers now.

The Premium AI Pack bundles advanced AI capabilities: AI Recruitment Matching, AI HR Assistant, Predictive Attrition, Workforce Analytics. Available as an add-on on Growth (around ₹40/employee/month) and included on Enterprise. See AI capabilities.

A natural-language interface (web + Slack + Teams) to query your HR data. "How many people are on PL next week?" "What's our attrition rate this quarter?" — answered instantly with the source linked so the requester can verify. Permission-aware: managers see manager-scoped answers, employees see only their own data.

No. We use zero-retention contracts with our AI inference providers. There's an explicit no-training clause in our DPA. Your data is used only to provide the AI features you've enabled — not to improve models that benefit other customers.

For Enterprise customers, AI inference runs on AWS Bedrock in Mumbai (ap-south-1) — in-region, zero-retention. For other plans, AI inference uses standard regional cloud LLM endpoints; the specific provider and region are listed in the DPA sub-processor schedule.

Yes. AI features are opt-in at the feature level. Tenant administrators can turn off any AI feature at any time from settings. The platform's core HR/payroll functions work fully without AI enabled.

Email support on all plans, in-app chat on Growth+, dedicated CSM on Enterprise. Free plan customers get email support with 1-business-day response. Growth customers get same-day chat response during business hours. Enterprise gets 24/7 for critical issues.

9 AM – 9 PM IST for chat support, Monday to Friday. 24/7 for Enterprise critical issues (severity 1 — platform down, payroll cycle blocked). Email is monitored continuously but non-urgent emails are answered during business hours.

Yes. Self-serve product tour for all plans; live onboarding session for Growth+; custom training for Enterprise. Plus a library of role-specific guides (HR admin, payroll administrator, employee) in our knowledge base.

Yes. Book at hrplanr.com/demo. 30 minutes, no slides — just a product walkthrough tuned to your business. We'll ask about your team size, current system, and the modules you care about, and walk through those specifically.

Yes — for HR consultants, payroll service providers, and tech implementation partners. Referral commissions and white-label options on Enterprise. Contact partners@hrplanr.com.